Privacy Policy

1. Information we collect

We collect and process the following types of information:

1.1 Data you provide

Account information: When you register for an account, we collect information such as your name, email address, company name, and billing details.
User content: Any content you upload, transmit, or share through the Service, including messages, files, or other data.
Communication data: Information you provide when contacting our support team or participating in surveys, feedback forms, or promotions.

1.2 Automatically collected data

Usage data: We collect information about how you interact with the Service, such as pages visited, features used, and time spent on the platform.
Device information: Details about the device you use to access the Service, including IP address, browser type, operating system, and device identifiers.
Cookies and similar technologies: We use cookies and similar technologies to enhance your experience, analyze usage trends, and improve the Service. For more information, see our Cookie Policy below.

1.3 Third-party data

We may receive information about you from third-party sources, such as payment processors, analytics providers, or marketing partners, but only if they have obtained your consent or are legally permitted to share your data.

2. How we use your data

We use your data for the following purposes, which are not limited to:

2.1 To provide and improve the service

a. To create and manage your account.
b. To deliver the features and functionality of the Service.
c. To personalize your experience and optimize the Service based on usage patterns.

2.2 To communicate with you

a. To respond to your inquiries, requests, or support tickets.
b. To send important updates, such as changes to the Service or this Privacy Policy.
c. To provide promotional offers, newsletters, or other marketing communications (only with your consent).

2.3 For security and compliance

a. To detect, prevent, and address security risks, fraud, or illegal activities.
b. To comply with applicable laws, regulations, or legal obligations.

2.4 For analytics and research

a. To analyze usage trends and improve the Service.
b. To conduct research and development to enhance our offerings.

3. Legal basis for processing (For EU Users)

3.1 Legal basis for processing (For EU Users)

Under the General Data Protection Regulation (GDPR) , we process your personal data based on one or more of the following legal grounds:

Consent: You have explicitly given us permission to process your data for specific purposes (e.g., receiving marketing emails).
Contractual necessity: Processing is necessary to fulfill our contractual obligations to you (e.g., providing the Service).
Legitimate interests: We have a legitimate interest in processing your data to improve the Service, ensure security, and conduct analytics, provided it does not override your rights and freedoms.
Legal obligation: Processing is required to comply with applicable laws or regulations.

4. Who we share your data with

We may share your data with the following categories of recipients:

4.1 Service providers

We engage trusted third-party vendors to perform services on our behalf, such as hosting, payment processing, customer support, and analytics. These vendors are contractually obligated to protect your data and use it only for the purposes specified by us.

4.2 Affiliates

We may share your data with our affiliates or subsidiaries for the purposes outlined in this Privacy Policy.

4.3 Legal authorities

We may disclose your data to law enforcement agencies, regulatory bodies, or other third parties if required by law or to protect our legal rights.

4.4 Business transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your data may be transferred to the acquiring entity.

We will never sell your information to third parties.

5. International data transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA), including the United States. If we transfer your data outside the EEA, we will ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) or reliance on the recipient's certification under the EU-US Data Privacy Framework (DPF).

6. Your rights

Depending on your location, you may have certain rights regarding your personal data. These rights include:

6.1 Access

You can request a copy of the personal data we hold about you.

6.2 Correction

You can request that we correct any inaccurate or incomplete data.

6.3 Deletion

You can request that we delete your data, subject to certain exceptions (e.g., legal obligations).

6.4 Restriction

You can request that we restrict the processing of your data under specific circumstances.

6.5 Objection

You can object to the processing of your data for direct marketing or other purposes based on legitimate interests.

6.6 Data portability

You can request a copy of your data in a structured, machine-readable format and transfer it to another provider.

6.7 Withdraw consent

If we rely on your consent to process your data, you can withdraw your consent at any time.

To exercise these rights, please contact us. We will respond to your request within 30 days or as required by law.

7. Data retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Factors influencing retention periods include:
a. The nature of the data and its sensitivity.
b. The purposes for which the data was collected.
c. Legal, regulatory, or contractual obligations.

8. Security of your data

We implement industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Cookies and similar technologies

9.1 What are Cookies?

Cookies are small text files stored on your device when you visit our website or use the Service. They help us enhance your experience, analyze usage patterns, and remember your preferences.

9.2 Types of Cookies we use

Essential cookies: Necessary for the operation of the Service.
Analytics cookies: Used to analyze how users interact with the Service.
Functional cookies: Enhance the functionality of the Service.
Advertising cookies: Used to deliver personalized ads based on your interests.

9.3 Managing Cookies

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect your ability to use the Service.

10. Children's privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. Changes to this privacy policy

We reserve the right to update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on our website prior to the changes taking effect. Your continued use of the Service after the changes constitutes your acceptance of the updated Privacy Policy.